Group A - last session

Class Exercise 
Teams of 3

•  Read Ritz Carlton CEO conversation - Read the whole article
•  Focus on Technology section - research to answer questions
• How do the hotel concierges use technology to make personal recommendations?
• How do they relate to 3rd party recommendation sites?  What is the strategy?
• What is the strategy behind 'Art of the Craft'?
• Provide Analysis - compare Ritz Carlton online startegy to Renaissance Hotels Navigator program

Create a Glossi.com or Issuu to post your exercise in your blog.  
Glossi's Tumblr - How to Design

Next Week - your ASAT radical service ideas - class presentations.

Post in your blog by Monday PM for my review.